Your personal data matters. This page explains exactly what information jiliuu collects from players in the Philippines, how we use it, and how we keep it safe. Take a few minutes to read through — knowing your rights is always worth it.
Last updated: January 2025
When you create an account on jiliuu, we collect basic personal details such as your full name, date of birth, email address, mobile number, and a username of your choice. We also collect your billing address and payment method details when you make a deposit or request a withdrawal, in order to process your transactions securely and in line with Philippine financial regulations. During account verification, we may request a government-issued ID such as a Philippine passport, driver's licence, or SSS/UMID card to confirm your identity and ensure you meet the minimum age requirement of 21 years old. We automatically collect certain technical data when you use the platform, including your IP address, browser type, device model, operating system, and session activity logs. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall experience for players across the Philippines. We may also collect your location data at the session level to verify that you are accessing jiliuu from within a permitted region. All data collection practices described here are consistent with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines.
The personal data we collect is used primarily to operate your account, process deposits and withdrawals, verify your identity, and deliver the games, lottery draws, and betting services available on the platform. We use your contact details to send you account-related communications such as registration confirmations, transaction receipts, security alerts, and updates to our terms or privacy policy — these messages are essential and cannot be opted out of while your account remains active. Where you have given explicit consent, we may also send promotional communications about new features, seasonal offers, or platform updates; you can withdraw this consent at any time through your account notification settings. Your activity data is used to monitor for fraudulent behaviour, prevent money laundering, and comply with our obligations as a licensed gaming operator serving players in the Philippines. We use aggregated, anonymised usage data to analyse platform performance and improve our games, betting markets, and mobile experience. We do not use your data to make fully automated decisions that produce legal or similarly significant effects without human review. jiliuu will never sell, rent, or trade your personal information to third parties for their own marketing purposes.
jiliuu only shares your personal information with third parties in the specific circumstances listed here, and only to the minimum extent necessary. We share data with payment processors and banking partners to facilitate your deposits and withdrawals; these partners are contractually bound to handle your data securely and are not permitted to use it for any other purpose. We work with identity verification and anti-fraud service providers who process your ID documents and activity data solely to confirm your eligibility and protect the security of your account. In cases where we are legally required to do so, we will disclose relevant information to Philippine government authorities, regulatory bodies such as PAGCOR, law enforcement agencies, or courts of competent jurisdiction. If jiliuu is ever involved in a business merger, acquisition, or restructuring, your data may be transferred to the successor entity, but you will be notified in advance and your rights under this policy will continue to be respected. We do not share your data with social media companies, advertising networks, or analytics firms that would use it to profile you for commercial targeting. Any third party that receives your data on our behalf is required to sign a data processing agreement that aligns with Philippine data protection standards.
jiliuu uses cookies and similar tracking technologies to keep your session active, remember your preferences, and ensure the platform functions correctly across different devices and browsers. Essential cookies are strictly necessary for the platform to operate and cannot be disabled; these include session tokens, security cookies, and load-balancing identifiers. We also use functional cookies to remember your language preference, last-used payment method, and display settings so that your experience is consistent each time you log in from your mobile device or desktop browser in the Philippines. Analytics cookies help us understand how players navigate the platform — which pages they visit most, where they encounter friction, and how long typical sessions last — so we can make data-driven improvements. You can manage your cookie preferences at any time through your browser settings; note that disabling non-essential cookies may affect some convenience features but will not prevent you from accessing your account or placing bets. We do not use cookies to serve third-party advertisements or to track your activity on other websites outside of jiliuu. Our cookie policy is reviewed and updated whenever a material change is made to the technologies we use.
We apply industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction at every point in our systems. All data transmitted between your browser or mobile app and our servers is encrypted using TLS (Transport Layer Security), ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit. Sensitive data stored in our databases — including payment card tokens and identity documents — is encrypted at rest using strong symmetric encryption protocols. Access to personal data within jiliuu is restricted to authorised personnel on a strict need-to-know basis, and all staff with data access undergo regular training on data protection and information security best practices. We conduct periodic security audits and vulnerability assessments to identify and address potential weaknesses in our infrastructure before they can be exploited. In the unlikely event of a data breach that poses a risk to your rights and freedoms, jiliuu will notify the relevant Philippine data protection authority and affected users within the timeframes required by law. While we take every reasonable precaution, no system connected to the internet can be guaranteed to be completely secure, and we encourage you to use a strong, unique password for your jiliuu account.
As a registered player based in the Philippines, you have a set of rights over your personal data under the Data Privacy Act of 2012 that jiliuu is committed to upholding. You have the right to know what personal data we hold about you, the purpose for which it is being processed, and any third parties it has been shared with — you can request a full summary by contacting our support team. You have the right to correct any inaccurate or incomplete personal information in your account, either directly through your account settings or by submitting a written correction request. You have the right to request the deletion of your personal data in circumstances where it is no longer necessary for the purposes for which it was collected, subject to our legal obligations to retain certain records. You may also object to or restrict certain types of processing, such as receiving promotional communications, and we will act on your request within a reasonable timeframe. If you believe that your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our data protection team at the email address displayed in the footer of this page, and we will respond within 15 business days.
jiliuu reviews this Privacy Policy regularly and will update it whenever there are material changes to how we collect, use, or protect your personal data. When a significant update is made, we will post the revised policy on this page with a new "Last updated" date, and where appropriate, we will also notify you directly by email or through an in-app notification. Your continued use of the platform after any changes have been published constitutes your acknowledgement and acceptance of the updated policy. We encourage you to revisit this page periodically so you are always informed about how your information is being handled. If you have any questions about this Privacy Policy or about how your data is managed, please visit the FAQ page or reach out to our support team at the contact details in the footer. For questions specifically related to your rights as a data subject, our dedicated data protection contact is available via the support email listed below.
Check the FAQ page for quick answers, or create a free account and manage your privacy settings directly from your profile.